Terms & Conditions

S H E has a no refund policy for all services and products due to health and hygiene reasons.

S H E has a 48 hour cancellation policy. If you can before this time you will recieve a voucher to re-book your appointment at any time.

Vouchers are valid for 6 months. 

We have a strict no refund or returns policy on hair extensions due to health and hygiene reasons. You hair has been carefully selected for you during conversations and consultations we would of had prior to your appointment.

For Hair Extension Packages if for any reason you cannot attend your appointment S H E will send your hair out for FREE. As part of S H E packages all hair extension packages purchased come with free application so you will be given a promo code to enter which you can hold onto until you are ready to make the appointment, if you cannot make your original appointment.


Hair Extension Release Acknowledgement 

By completing purchase online I confirm that I have had a consultation with my hairdresser/hair extensionist, and we have agreed and confirmed on the services that will go ahead today.

I acknowledge that the hair extension service is final after the application.

Any changes to style after the application will be charged accordingly and additionally.         

I acknowledge that hair extensions are very sensitive and different from intact human hair. I have been given a maintenance sheet and been informed of the daily maintenance procedure.

I will follow all the daily maintenance procedures to ensure that my extensions are kept in the best condition possible.

I acknowledge that I have inspected and approved the hair extensions that are to be installed in my hair.

In the event that I decide that I no longer want the hair extensions, I am fully responsible for the total payment of the services rendered.

I understand the explanations of the entire procedure, and I am aware that with proper care on my part, they should remain in my hair for at least 6-8 weeks before maintenance is required.

I understand that S H E is not responsible for any damage that is caused to my own natural hair if maintenance is not carried out every 6-8 weeks. My technician will not be held at fault for irregular maintenance.

I have read this release form in its entirety, and I accept the terms of the release by affixing my signature below and warrant that I fully understand its contents.